Terms for running the work without turning operations into soup.

1. Who provides Jetmir

Jetmir is owned in whole by Ten-24 Inc. In these Terms, “Jetmir,” “Ten-24,” “we,” “us,” and “our” refer to Ten-24 Inc as the provider and operator of the Jetmir platform.

2. Acceptance of these Terms

By accessing or using Jetmir, creating an account, starting onboarding, signing an order form, or using the platform on behalf of a contractor company, you agree to these Terms. If you use Jetmir for a company, you confirm that you have authority to bind that company. If you do not have that authority, do not use Jetmir on the company's behalf. Paperwork may be annoying, but unauthorized paperwork is worse.

3. Business use only

Jetmir is intended for business use by contractor companies, construction companies, field service providers, trades, service crews, administrators, dispatchers, managers, and authorized workers. It is not intended for personal, household, or consumer use.

4. Accounts, admins, and authorized users

Contractor companies are responsible for choosing their administrators, inviting users, assigning permissions, keeping user lists current, and removing access when someone no longer needs it. Jetmir may rely on account roles and permissions when determining who can view, edit, export, or manage company data.

• Users must provide accurate account information.
• Users must keep credentials confidential and not share accounts.
• Contractor companies are responsible for activity under their accounts, except where caused by Jetmir's breach of these Terms or applicable law.
• Users must notify Ten-24 Inc promptly if they suspect unauthorized access or credential compromise.

5. Trials, onboarding, and free service periods

Jetmir may offer free trials, onboarding support, or promotional service periods. Trial access may be limited, modified, or ended according to the offer terms provided at signup. Unless otherwise agreed in writing, a free trial does not guarantee a specific feature set, support level, or long-term availability of promotional pricing.

6. Data migration

If a contractor company signs up after a free trial or service period, Jetmir may help migrate existing data from the field service management system, spreadsheet setup, or related operational system the company used before Jetmir. Migration support is provided to help the company move into Jetmir and does not give Ten-24 Inc ownership of contractor company data.

The contractor company is responsible for ensuring it has the right to export, provide, upload, and migrate its existing data. Jetmir will make reasonable efforts to migrate data accurately, but legacy systems can be messy little goblins, and some cleanup or validation may be required.

7. Subscriptions, fees, and payment

Paid access to Jetmir may be governed by an order form, subscription plan, invoice, statement of work, online checkout, or other written agreement. Fees, billing frequency, taxes, payment dates, renewal terms, and included services will be set out in the applicable commercial terms.

Unless otherwise stated in writing, fees are exclusive of applicable taxes, duties, levies, and similar government charges. The contractor company is responsible for paying amounts owed under the applicable subscription or service arrangement.

8. Cancellation and retention after cancellation

A contractor company may cancel services according to its applicable subscription, order form, or written agreement with Ten-24 Inc. After cancellation, access may be suspended or terminated. Contractor company operational data may be retained for up to one year after cancellation, unless a longer period is required by law, needed for dispute resolution, or agreed in writing.

9. Contractor company data

Contractor companies retain ownership of the business data they submit to Jetmir, including client records, job records, schedules, crew records, notes, photos, files, project data, quotes, invoices, product records, and service history. Ten-24 Inc receives the rights needed to host, process, display, transmit, back up, secure, support, and otherwise operate Jetmir for the contractor company.

The contractor company is responsible for the accuracy, legality, quality, and permissions associated with its data. Jetmir is a platform, not a magic broom for bad records.

10. Privacy and personal information

Personal information is handled according to the Jetmir Privacy Policy. Ten-24 Inc will never re-sell information without the contractor company's explicit permission. User information is collected only as far as needed to authenticate and authorize the user to successfully use the platform.

11. Acceptable use

Users and contractor companies must not use Jetmir to:

• Break applicable laws or regulations.
• Upload malware, harmful code, or intentionally disruptive content.
• Interfere with platform security, availability, or integrity.
• Attempt to access accounts, data, systems, or networks without permission.
• Reverse engineer, scrape, overload, or abuse the platform.
• Store or transmit highly sensitive information unless Jetmir has expressly agreed in writing to support that type of information.
• Use Jetmir in a way that creates safety risks for crews, clients, the public, or job sites.

12. Field work, job sites, and safety

Jetmir helps organize operations, but it does not replace professional judgment, safety procedures, code compliance, licensing requirements, permits, inspections, training, supervision, or job-site controls. Contractor companies remain responsible for their work, crews, vehicles, equipment, clients, subcontractors, estimates, invoices, safety practices, and compliance obligations.

Field workers should not use Jetmir in unsafe conditions, including while driving or operating equipment. No dispatch update is worth turning a truck into a physics lesson.

13. Platform changes and availability

Ten-24 Inc may modify, improve, suspend, or discontinue parts of Jetmir from time to time. We aim to provide a reliable service, but unless a separate written service level agreement says otherwise, Jetmir is provided without a guaranteed uptime commitment.

14. Support

Support may be provided through the channels, response times, and support scope described in the applicable subscription, order form, onboarding arrangement, or written agreement. Ten-24 Inc may prioritize urgent security, access, data integrity, and service availability issues.

15. Third-party services and integrations

Jetmir may work with third-party services such as hosting providers, analytics tools, authentication systems, communication tools, payment services, mapping services, accounting systems, or other integrations. Third-party services may have their own terms and privacy practices. Ten-24 Inc is not responsible for third-party services it does not control.

16. Intellectual property

Ten-24 Inc and its licensors own Jetmir, including the software, interfaces, designs, workflows, branding, documentation, and platform technology. Contractor companies and users receive a limited, non-exclusive, non-transferable right to use Jetmir according to these Terms and the applicable subscription or written agreement.

Contractor companies retain ownership of their own data, content, trademarks, documents, records, and business materials.

17. Feedback

If users or contractor companies provide ideas, suggestions, requests, or feedback, Ten-24 Inc may use that feedback to improve Jetmir without owing compensation or creating ownership rights in the feedback provider. We appreciate good ideas. We also appreciate not needing a committee to rename a button.

18. Confidentiality

Each party may receive confidential information from the other. The receiving party must use reasonable care to protect confidential information and use it only for purposes related to Jetmir, unless disclosure is required by law or the disclosing party gives permission.

19. Suspension and termination

Ten-24 Inc may suspend or terminate access if a user or contractor company materially violates these Terms, fails to pay amounts owed, creates security or legal risk, misuses the platform, or uses Jetmir in a way that may harm Ten-24 Inc, Jetmir, other customers, or the public. Where practical, Ten-24 Inc will provide notice and an opportunity to resolve the issue.

20. Disclaimers

To the maximum extent permitted by law, Jetmir is provided “as is” and “as available,” except where a written agreement says otherwise. Ten-24 Inc does not warrant that Jetmir will be uninterrupted, error-free, or able to meet every business requirement, integration need, reporting preference, job-site edge case, or spreadsheet habit known to humanity.

21. Limitation of liability

To the maximum extent permitted by applicable law, Ten-24 Inc will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost goodwill, lost business opportunities, or loss of data, even if advised that such damages may occur.

To the maximum extent permitted by applicable law, Ten-24 Inc's total liability for claims related to Jetmir will not exceed the amounts paid by the contractor company to Ten-24 Inc for Jetmir during the twelve months before the event giving rise to the claim. Some jurisdictions do not allow certain limitations, so some limits may not apply where prohibited by law.

22. Indemnity

The contractor company agrees to defend, indemnify, and hold harmless Ten-24 Inc from claims, damages, liabilities, costs, and expenses arising from the contractor company's data, misuse of Jetmir, violation of these Terms, violation of law, or work performed for its own clients, except to the extent caused by Ten-24 Inc's breach of these Terms or applicable law.

23. Regional application: Canada, United States, and European Union

These Terms are intended to apply to business customers and authorized users in Canada, the United States, and the European Union. Mandatory local laws may provide rights or obligations that cannot be waived by contract. Nothing in these Terms is intended to limit rights that cannot legally be limited.

For EU users and customers, these Terms should be read together with applicable privacy, data protection, consumer, platform, and commercial laws where they cannot be contractually excluded. For Canadian and US users and customers, applicable federal, provincial, state, and local laws may apply depending on location and use.

24. Governing law

Unless a separate written agreement states otherwise, these Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-law rules. Courts located in Ontario, Canada will have jurisdiction, except where mandatory local law requires a different forum.

25. Changes to these Terms

Ten-24 Inc may update these Terms from time to time. When changes are material, Ten-24 Inc will provide notice where required by law or where reasonably practical. Continued use of Jetmir after updated Terms become effective means the updated Terms apply.

26. Contact

Questions about these Terms can be sent to abuse@ten-24.com or mailed to:

Jetmir Platform C/O Ten-24 Inc
229 Niagara St.
Toronto, ON
Canada, M6J 2L5