Jetmir – Terms of Service

Effective Date: July 15, 2025
Last Updated: July 15, 2025

These Terms of Service (the “Terms”) constitute a legal agreement between you (“Customer,” “you,” or “your”)—whether a sole proprietor or a company—and Ten‑24 Inc. (“Ten‑24,” “we,” or “us”) regarding your access to and use of the Jetmir™ software‑as‑a‑service platform, mobile applications, websites, and related services (collectively, the “Service” or “Jetmir”). Ten‑24 is a Canadian corporation with its principal place of business at 229 Niagara St., Toronto, Ontario M6J 2L5, Canada. All charges for the Service are billed by and payable to Ten‑24 Inc. and will appear on your payment account or statement as “Ten‑24 Inc.”.

By accessing, registering for, or using Jetmir in any manner, you accept and agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference. If you do not accept these Terms, you must not use Jetmir.

1. Eligibility

You represent that you are at least the age of majority in your jurisdiction, have the legal capacity to enter into contracts, and are accessing the Service for business purposes related to the trades (e.g., plumbing, electrical, carpentry, landscaping, general contracting, or similar).

2. Account Registration & Security

  • You must create an account and provide accurate, current, and complete information.
  • You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.
  • You must promptly notify us at info@ten‑24.com of any unauthorized use or security breach.

3. Subscription Plans, Fees & Payment

  • Jetmir is offered on a subscription basis. Current plan tiers, seat limits, features, and pricing are posted on https://jetmir.io (the “Pricing Page”) and in the user’s account for convenient review.
  • Free Trials. Where offered, free trials grant temporary access to paid features for the stated trial period. You may cancel at any time during the trial to avoid charges.
  • Referral Credits. Referral‑based promotional credits are subject to the limits and conditions shown on the Pricing Page. Credits have no cash value and may not be transferred or refunded.
  • Billing. Subscription fees and applicable taxes are charged in advance on a recurring basis (monthly or annually, as available and applicable) to the payment method you provide. You authorize Ten‑24 to charge your payment method according to your plan.
  • Changes & Price Adjustments. We may modify plan features or fees with at least 30 days’ prior email notice. Continued use after the effective date constitutes acceptance.
  • Delinquent Accounts. Late payments may result in suspension or termination of access and the accrual of interest at 1.5% per month (or the maximum legal rate, if lower).

4. Taxes

You are responsible for all applicable sales, use, value‑added, withholding, or similar taxes, duties, and governmental charges imposed in connection with your subscription, other than taxes based on our net income.l compliance.

5. Cancellation & Termination

  • By You. You may cancel your subscription through the Jetmir admin portal at any time, effective at the end of your current billing cycle. Fees already paid are non‑refundable except as required by law.
  • By Us. We may suspend or terminate your access (a) for material breach of these Terms that remains uncured for 10 days after notice, (b) for non‑payment, or (c) if required by law or to protect Jetmir, its users, or the public.

6. Modifications to the Service or Terms

We may update Jetmir, discontinue features, or revise these Terms from time to time. We will post the revised Terms with a new “Last Updated” date and notify you of material changes at least 30 days in advance. Your continued use constitutes acceptance.

7. Acceptable Use

You agree not to:

  • Violate any applicable laws, regulations, or third‑party rights.
  • Upload or transmit malicious code, spam, or content that is unlawful, defamatory, obscene, or otherwise objectionable.
  • Reverse engineer, decompile, or attempt to discover the source code of Jetmir.
  • Access Jetmir to build a competing product or service.
  • Resell, sublicense, or share Jetmir except as expressly permitted by your subscription plan.

8. Intellectual Property

Jetmir, including all software, documentation, logos, and trademarks, is owned by Ten‑24 or its licensors and is protected by Canadian and international IP laws. No ownership rights are conveyed to you. You receive a limited, non‑exclusive, non‑transferable, revocable license to access Jetmir solely for your internal business purposes.

9. User Content & Data

  • You retain ownership of data, files, text, images, or other content (“Customer Data”) you submit to Jetmir.
  • You grant Ten‑24 a worldwide, non‑exclusive license to host, process, transmit, and display Customer Data solely to provide and improve the Service.
  • You represent that you have all rights and consents necessary to upload Customer Data and that its use in Jetmir will not violate law or third‑party rights.

10. Confidentiality

Each party agrees to protect the other party’s confidential information with reasonable care and use it only for purposes of performing under these Terms. Confidentiality obligations survive for 3 years following termination, except for trade secrets, which remain protected so long as they are confidential.

11. Third‑Party Services & Integrations

Jetmir may interoperate with third‑party applications (e.g., QuickBooks, Stripe). Your use of such integrations is subject to the third party’s terms and privacy policies. Ten‑24 is not responsible for third‑party services.

12. Data Protection & Security

Ten‑24 implements commercially reasonable administrative, technical, and physical safeguards to protect Customer Data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

13. Disclaimer of Warranties

Jetmir is provided “as is” and “as available.” To the fullest extent permitted by law, Ten‑24 disclaims all warranties—express, implied, statutory, or otherwise—including warranties of merchantability, fitness for a particular purpose, non‑infringement, and uninterrupted or error‑free operation.

14. Limitation of Liability

To the maximum extent permitted by law, in no event will Ten‑24, its affiliates, or suppliers be liable for (a) any indirect, incidental, special, consequential, or punitive damages, or (b) aggregate liability exceeding the fees you paid to Ten‑24 in the 12 months preceding the claim, arising out of or relating to Jetmir or these Terms, regardless of theory of liability and even if advised of the possibility.

15. Indemnification

You agree to defend, indemnify, and hold harmless Ten‑24, its directors, officers, employees, and agents from and against any third‑party claims, losses, or expenses (including reasonable attorneys’ fees) arising from (a) your misuse of Jetmir, (b) Customer Data, or (c) your breach of these Terms.

16. Governing Law & Dispute Resolution

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict‑of‑laws principles. The parties submit to the exclusive jurisdiction of the courts located in Toronto, Ontario to resolve any dispute arising out of these Terms or Jetmir.

17. Notices & Contact

Notices to Ten‑24 must be sent by email to info@ten‑24.com or by registered mail to the address above. We may send operational or legal notices to the email associated with your account.

18. Entire Agreement; Assignment; Severability

These Terms, together with the Privacy Policy and any supplemental terms agreed in writing, constitute the entire agreement between you and Ten‑24 concerning Jetmir and supersede all prior agreements. You may not assign or transfer these Terms without our prior written consent. Any unenforceable provision will be construed to reflect the parties’ original intent, and the remaining provisions will remain in effect.

19. Force Majeure

Neither party is liable for failure or delay in performance caused by circumstances beyond its reasonable control, including acts of God, labor disputes, governmental orders, or Internet failures.

20. Waiver

Our failure to enforce any provision of these Terms is not a waiver of future enforcement.

Version 1.0 – Issued July 15, 2025