Jetmir – Privacy Policy
Effective Date: July 15, 2025
Last Updated: July 15, 2025
Ten‑24 Inc. (“Ten‑24“, “we“, “us“) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you or your organization (“Customer“, “you“) access the Jetmir™ software‑as‑a‑service platform, mobile applications, websites, and related services (collectively, the “Service” or “Jetmir“). Ten‑24 Inc. is a Canadian corporation located at 229 Niagara St., Toronto, Ontario, M6J 2L5, Canada. If you have questions, contact us at info@ten‑24.com.
By using Jetmir, you consent to the practices described in this Policy and acknowledge that your information may be processed in Canada and other jurisdictions where we or our service providers operate.
This Policy applies to personal information we handle in connection with Jetmir. Where we process personal information on behalf of a Customer, we do so as a “processor” or “service provider” under applicable laws; the Customer is the “controller” or “business” responsible for lawful processing.
| Category | Examples | Purpose |
|---|---|---|
| Account Information | Name, business name, email, phone, mailing address, account credentials, plan selections | To create and manage your account |
| Billing & Payment | Payment card details (collected and processed by our PCI‑compliant provider – e.g., Stripe), billing contacts, tax numbers | To process subscription fees, refunds, and detect fraud |
| Usage & Log Data | IP address, device identifiers, browser type, session time, pages viewed, in‑app actions | To operate, secure, and improve Jetmir |
| Customer Data | Estimates, job schedules, invoices, images, notes, and other content you upload | To provide the core functionality of Jetmir |
| Communications | Support tickets, emails, chat logs, survey responses | To respond to inquiries and enhance customer support |
| Cookies & Similar Technologies | Session cookies, analytics tags, preference cookies | To remember settings and analyze site traffic |
We use personal information to:
Where the EU General Data Protection Regulation (“GDPR“) or UK GDPR applies, our legal bases include: (a) contract performance; (b) legitimate interests (e.g., security, improvement, marketing to existing users); (c) consent (for certain cookie and marketing activities); and (d) legal compliance.
We do not sell personal information. We share it only as follows:
Jetmir is hosted in Canada (primary) and may use cloud infrastructure in the United States. We rely on adequacy decisions, contractual safeguards, and industry‑standard security measures for cross‑border transfers. EU/UK data may be protected by Standard Contractual Clauses.
We retain personal information as long as your account is active or as needed to: (a) provide Jetmir; (b) comply with legal obligations; (c) resolve disputes; and (d) enforce agreements. We delete or anonymize data at account closure, subject to backup and audit obligations.
Ten‑24 employs administrative, technical, and physical safeguards (e.g., encryption in transit, role‑based access, regular penetration testing). However, no system is 100% secure. You are responsible for safeguarding your passwords and access tokens.
Depending on your location, you may have rights to:
To exercise rights, email privacy@ten‑24.com (or info@ten‑24.com). We will verify identity and respond within statutory timeframes.
California residents may request information about data practices, opt out of “sharing” for cross‑context behavioral advertising, and request deletion. We honor Global Privacy Control (GPC) signals where feasible.
Jetmir uses cookies and similar technologies to keep you logged in, remember preferences, and measure site usage (e.g., Google Analytics). You can manage cookies via browser settings or opt‑out banners where required.
Links to third‑party websites or integrations are provided for convenience. We do not control their privacy practices; review their policies before sharing information.
Jetmir is intended for business users. We do not knowingly collect information from anyone under 16. If you believe a child has provided us data, contact us to delete it.
We may update this Policy periodically. Material changes will be announced via email or in‑app notice at least 30 days before they take effect. Continued use of Jetmir indicates acceptance.
For questions, requests, or complaints regarding privacy, contact:
Privacy Officer
Ten‑24 Inc.
229 Niagara St.
Toronto, Ontario M6J 2L5, Canada
Email: privacy@ten‑24.com
If we cannot resolve your concern, you may lodge a complaint with the Office of the Privacy Commissioner of Canada or your local supervisory authority.
Version 1.0 – Issued July 15, 2025