Jetmir Privacy Policy

Effective Date: February 8, 2026

Introduction

Jetmir.io – a platform owned by Ten-24 Inc (“Jetmir,” “we,” “us,” or “our”) is a field-operations and client-management platform designed for contractors serving builders and developers on single/multi-lot/multi-tenant residential and commercial construction projects. We are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website, platform, mobile applications, or related services (collectively, the “Services”).

This policy complies with applicable data protection laws, including the General Data Protection Regulation (GDPR) in the European Union, the UK GDPR, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada, and other relevant regulations in the Americas and Europe. If you are a resident of California, please see the “Additional Information for California Residents” section below. For EU/UK residents, see the “Additional Information for EU/UK Residents” section.

By using our Services, you consent to the practices described in this policy. If you do not agree, please do not access or use the Services.

Information We Collect

We collect personal data that you provide directly, data collected automatically, and data from third parties. Personal data may include:

  • Contact and Account Information: Name, email address, phone number, mailing address, username, password, and similar identifiers when you create an account, onboard clients, or communicate with us.
  • Professional and Employment Information: Job title, company name, employee details (e.g., field staff schedules, attendance tracking), sub-contractor information, and credentials for accessing the platform.
  • Financial and Billing Information: Payment details, invoices, estimates, taxes, currencies, payment terms, partial payments, and collection data when processing transactions or generating reports.
  • Project and Operational Data: Property details (e.g., addresses, lot subdivisions, unit types), job descriptions, work orders, task lists, checklists, attachments (e.g., photos, drawings, contracts), revisions, email history, and completion confirmations tied to clients, properties, or jobs.
  • Analytics and Usage Data: Device information, IP address, browser type, operating system, access times, pages viewed, links clicked, and interaction data (e.g., check-in/check-out logs, schedule views).
  • Client and Portal Data: Information from retail or corporate/developer clients, including portfolios, properties, and units, when using self-service portals for collaboration on documents.
  • Other Data: Feedback, survey responses, or any information you upload or share, such as annotations on documents or comments on estimates/invoices.

We do not knowingly collect sensitive personal data (e.g., health information, racial origins) unless necessary for your use of the Services and with your explicit consent where required.

How We Collect Information

  • Directly from You: When you register, submit jobs, create estimates/invoices, upload documents, schedule teams, or interact with client portals.
  • Automatically: Through cookies, web beacons, and similar technologies to track usage, prevent double-booking, and generate dashboards (e.g., revenue trends, client growth). For details, see our Cookie Policy (linked on our website).
  • From Third Parties: From service providers (e.g., payment processors), business partners (e.g., integrated tools for analytics), or publicly available sources to verify information or enhance Services.
  • From Clients and Users: When corporate clients onboard properties or when field staff check in/out.

How We Use Your Information

We use your personal data to provide and improve the Services, including:

  • Managing accounts, properties, lots, jobs, work orders, estimates, invoices, and payments.
  • Scheduling and dispatching teams with conflict detection, tracking attendance, and generating reports.
  • Facilitating client collaboration via secure portals, email workflows, and document sharing.
  • Analyzing performance through dashboards (e.g., job conversion rates, overdue collections, client retention).
  • Communicating with you about updates, reminders, confirmations, or marketing (with opt-out options).
  • Ensuring security, preventing fraud, and complying with legal obligations.
  • Customizing the platform using AI-driven features to tailor workflows, such as automated buffers or property-specific access controls.

We may use aggregated, anonymized data for research, benchmarking, or to showcase industry trends without identifying individuals.

Sharing Your Information

We do not sell your personal data. We may share it with:

  • Service Providers: Third-party vendors for hosting, payment processing, analytics, email delivery, or AI customization (bound by strict confidentiality agreements).
  • Affiliates and Partners: Within our corporate group or with integrated tools for enhanced functionality (e.g., for multi-currency support).
  • Clients and Sub-Contractors: As necessary for project collaboration, with controls like token-based access to limit visibility.
  • Legal and Compliance Purposes: To respond to subpoenas, court orders, or regulatory requests; in mergers/acquisitions; or to protect rights/safety.
  • With Your Consent: For any other purpose you approve.

Data Security

We implement robust measures to protect your data, including encryption, access controls, regular audits, and secure token-based sharing. Jetmir’s centralized document management with versioning and annotations ensures data integrity, while features like completion requests provide a visible history of changes. However, no system is infallible; we cannot guarantee absolute security.

Data Retention

We retain personal data as long as necessary for the purposes outlined (e.g., active contracts) or as required by law. Inactive data is deleted or anonymized after a reasonable period (e.g., 7 years for financial records).

International Data Transfers

Data may be processed in Canada, the US, or EU servers. We use Standard Contractual Clauses (SCCs) or other mechanisms to ensure adequate protection under GDPR for transfers outside the EEA/UK.

Your Rights and Choices

  • Access, correct, or delete your data.
  • Opt out of marketing communications or automated processing.
  • Manage cookies via browser settings. To exercise rights, contact us at privacy@jetmir.io. We respond within 30 days (or 45 for CCPA requests).

Additional Information for EU/UK Residents (GDPR)

We process data based on consent, contract performance, legitimate interests, or legal obligations. You have rights to object, restrict processing, data portability, and lodge complaints with supervisory authorities (e.g., ICO in UK).

Additional Information for California Residents (CCPA/CPRA)

You have rights to know, delete, correct, and opt out of sales/sharing (we do not sell data). Non-discrimination applies. Use “Do Not Sell/Share My Personal Information” links on our site. We collected categories like identifiers, financial info, and commercial data in the past 12 months for business purposes.

Children’s Privacy

Our Services are not for children under 16 (or 13 in the US). We do not knowingly collect their data.

Changes to This Policy

We may update this policy; changes are posted with a new effective date. Continued use constitutes acceptance.

Contact Us

For questions: Jetmir.io C/O Ten-24 Inc., 229 Niagara St, Toronto, Ontario, Canada, M6J 2L5.

Email: privacy@jetmir.io.